1. Nothing renews automatically
Student (₹99 for 31 days or ₹799 for 1 year), Plus (₹199 for 31 days or ₹3,499 for 1 year (buying opens soon)), Pro (₹399 for 31 days or ₹3,999 for 1 year, once Pro is on sale), top-ups (₹79 for 100 AI credits, ₹249 for 500) and the AI taster (₹9 for 30 AI credits) are one-time prepaid purchases. We never save a payment mandate and never charge you again without you choosing to pay. To cancel, simply do not buy again. There is nothing to switch off, no cancellation fee and no notice period.
2. When you get a full refund
- You were charged twice for the same purchase.
- Money left your account but the payment failed or the purchase was not unlocked, and we cannot unlock it within 3 working days of you telling us.
- Paid features did not work at all because of a fault on our side, and you tell us within 7 days of payment.
3. When we give a partial refund
- We end or suspend your paid account without any fault of yours: we refund the unused days of your plan and unused top-up credits.
- A paid feature stops working for a long period because of us: we refund in proportion to the time it was unavailable, or extend your plan if you prefer.
4. When there is no refund
- You change your mind after a plan starts, except as set out for EU/UK consumers below.
- Top-up credits that have already been used.
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These limits never remove your rights if the service is deficient under the Consumer Protection Act, 2019.
5. EU and UK consumers
You have 14 days to withdraw from a purchase. Because a plan starts as soon as you pay and ask for it to start, if you withdraw within 14 days we refund the price minus the part used up to that point. Used top-up credits are not refunded.
6. How to ask for a refund
Email support@udainiya.com with your Razorpay payment ID and a short reason. We reply within 48 hours. Approved refunds go back to the original payment method within 7 working days of approval; your bank may take a few more days to show it.
7. Complaints
If you are not satisfied, contact our Grievance Officer (see the Privacy Policy, section 11). We acknowledge complaints within 48 hours and resolve them within one month.